| After how many invalid logon attempts will I be locked out of Internet Banking? |
| Three invalid logon attempts will lock you out of Internet Banking. Customers should call the New Accounts department at (405) 222-0550 Monday - Friday from 07:30 A.M. - 04:30 P.M. |
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| Can I use Internet Banking if I only have a CD, Loan, or Savings Account? |
| Yes. If you have any Chickasha Bank & Trust Company CD, Loan, Savings, or Checking product, you can get Internet Banking for FREE. You must have a checking account to have Online Bill Pay. |
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| How can I add or delete an account from Internet Banking? |
| The change can be made through any new accounts representative at any Chickasha Bank & Trust Company location. |
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| How can I reset my Internet Banking Account (not Online Bill Pay)? |
| You can call the New Accounts department at (405) 222-0550 Monday - Friday from 07:30 A.M. - 04:30 P.M. |
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| How can you guarantee the security of my banking information? |
First, we use 128-bit encryption, the highest form of encryption currently available, to secure your Internet Banking sessions. Whenever you see the padlock symbol in your browser, you know this security feature is active. Other security tools are in place to ensure the integrity of your data, including firewalls and filtering routers that secure computers from Internet access and a "trusted" operating system, which protects information from both internal and external threats.
For additional security, customers select their own Personal Identification Number. PIN guessing is deterred by locking the ID out of the system following three unsuccessful logon attempts. These are just a few of the many security tools we use. These layers of security work together to make sure that all information transmitted between you and Chickasha Bank & Trust Company is both secure and authentic. |
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| How do I know if my browser has 128-bit encryption? |
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| What do I need to gain access to Internet Banking? |
| User ID, PIN, and Internet access. The Internet access could be at home or work. The browser must have 128-bit encryption. Using Internet access from some company locations may not work because of the security that company has implemented for outside Internet browsing. |
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| What does Internet Banking cost? |
| Internet Banking is free to all customers. Online Bill Pay is also free to all customers. |
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| What happens if I lose or forget my ID or PIN? |
| If you lose/forget your ID or PIN, call Chickasha Bank & Trust Company New Accounts department at (405) 222-0550 Monday - Friday from 7:30 A.M. - 4:30 P.M. |
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| What services are offered through Internet Banking? |
- Unlimited in the number and types of accounts you can access.
- Transfer funds electronically between all checking and savings accounts owned by you at Chickasha Bank & Trust Company (regulatory limitations may apply).
- View balance and history information on all accounts owned by you at Chickasha Bank & Trust Company (once they are enrolled).
- Statement information on all deposit accounts.
- Check Image statement retrieval with front and back images on all listed checks.
- Download transactions from any deposit accounts to industry standard money management software.
- Online Bill Pay Option - access the designated checking account to pay most bills.
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| Are there excessive withdrawal limits when transferring from my Money Market or Savings Accounts? |
| Due to Federal Regulations the customer may not make more that six transfers or withdrawals per month or statement period, no more than three of which can be payable to third parties, when these transfers are made by means of a pre-authorized or automatic transfer, or telephonic agreement, order or instruction, including Internet Banking. Any of the three third party transfers count toward the six monthly transfers. |
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| Between what accounts can I transfer? |
| You may transfer between all your designated deposit accounts at Chickasha Bank & Trust Company. Some accounts may be excluded from transfer capability due to regulatory requirements, bank policy, or loan agreement between the customer and Chickasha Bank & Trust Company. |
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| How late can I make a transfer and still have it post to my account that night? |
| A transfer can be made up to 7:00 P.M. Chickasha, Oklahoma time during any business day for that transaction to post that night. This includes all transfers between deposit accounts and loans. A transfer made today after 7:00 P.M. will "memo post", but will not actually appear until the next business day. |
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| Will Internet Banking be available to me all the time? |
| It will be available virtually any time, day or night, 7 days a week. However, there may be times when it is temporarily unavailable due to nightly processing updates, or technical difficulties. |
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| Who can have Internet Banking? |
| Any customer can use Internet Banking and Online Bill Pay. Call (405) 222-0550 for more information. |
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| How can I get Internet Banking? |
| Chickasha Bank & Trust Company customers can start Internet Banking by visiting any New Accounts Representative at any branch location, or by printing an application online. The application must be completed and returned to one of our branch locations or mailed to the address provided on the application. |
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| Are there any merchants that I cannot pay through the bill payment service? |
| Yes. You may not use Online Bill Pay to pay any government agency. |
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| Can I have multiple payments to the same payee on the same day? |
| You can make multiple payments to the same payee as long as the payment amounts are different. For your protection, the system will not pay duplicate items in the same day. |
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| Can I edit merchant addresses? |
| No. In order to change a merchant address, you will have to set up a new merchant with the correct address and delete the entry with the incorrect address. |
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| Can I get a copy of a cancelled Online Bill Pay check? |
| You can request a copy through Metavante Customer Service at 1-866-211-1502. There may be a fee associated with this service. |
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| Can I set up recurring payments? |
| Yes. You can set up recurring payments in the following frequencies:
- Weekly
- Bi-Weekly
- Semi-monthly
- Monthly
- Quarterly
- Semi-Annually
- Annually
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| Can I stop an Online Bill Pay after it has been processed? |
| Yes. By calling Metavante Customer Service at 1-866-211-1502. If the receiving merchant has not cleared the Online Bill Pay transaction, the Online Bill Pay can be stopped. There may be a charge to do this. |
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| Can I use Online Bill Pay if I live outside the U.S.? |
| Yes, as long as you have a checking account at Chickasha Bank & Trust Company; however, payments can only be made to locations in the United States. |
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| How do I know if a merchant is electronic or check? |
| Once you set up the merchant, you can look at the VIEW PAYEES screen, which includes a field that indicates if the merchant is electronic or check. |
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| How far in advance can I schedule payments? |
| You may schedule payments as far in the future as you want. Recurring payments can have an ending date of any year in the future. |
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| How far in advance should I set up a payment to insure it is paid on time? |
| Check payments should be scheduled at least 5 business days in advance of when you want the payment to be posted at the payee. Electronic payments should be made 3 business days in advance of when you want the payment to be posted at the payee. |
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| How late in the day can I edit or delete a payment? |
| You may edit or delete scheduled payments until 07:00 P.M. Chickasha, Oklahoma time (Central) the day before the scheduled payment date. For example, if a payment is scheduled for today, you may edit or delete the payment up until 07:00 P.M. today. |
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| How long is history retained in the VIEW PAYMENT HISTORY section? |
| Payment History records are kept for one year. |
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| How many payees may I set up? |
| You may have up to 99 payees. |
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| Is there any minimum and maximum payment amount? |
| Yes. The minimum payment amount is $0.01. The maximum amount is $9,999.00. Any payment larger than this will have to be arranged in advance with Chickasha Bank & Trust Company and Metavante Services. |
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| What does the "status" field indicate on the PAYMENT HISTORY PAGE? |
| Status Value: Payment Pending
Definition: The payment has been processed, but not yet sent.
Status Value: Payment Processed
Definition: The payment has been processed and sent.
Status Value: Hold
Definition: The payment has a research request on it and has not been processed.
Status Value: Stopped
Definition: You have requested the payment to be stopped. It cannot be processed again. |
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| What happens if I have a scheduled payment that falls over a weekend or holiday? |
| Scheduled payments that fall over a weekend will be processed on Friday evening prior to the weekend. Any new payments that are scheduled during the weekend, for the current weekend, will be processed on Sunday night. Holiday processing is done the following day after the holiday. |
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| What if I do not have enough money in my account? |
| Bill payment items are treated just like any other check you write. Should the item be returned, a hold may be placed on your bill payment service. |
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| When will the money be taken out of my account for Online Bill Pays? |
| The money will be withdrawn from your account approximately one to two business days after the payment date you have specified. To insure adequate funds are available in your account, it is a good practice to have the funds in your account on the scheduled payment date. |
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| Will the memo field that I fill out when setting up a payment be passed on to the merchant? |
| No. The memo field is for your personal records; however, the account number that you entered when you added the payee to your Personal Payee List is printed on the check. |
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| Who do I call if I have problems with Online Bill Pay? |
| Call Metavante Customer Service at 1-866-211-1505. They are open Monday - Friday from 07:00 A.M. – 09:00 P.M. and Saturday from 08:00 A.M. – 05:00 P.M. Chickasha, Oklahoma time. |
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| Whom can I pay through Internet Online Bill Pay? |
| You can pay ANYONE in the United States (excluding government agencies) - from your next door neighbor, to the utility company, the bank, and even a child in college across the country! You cannot make payments to any government agency. |
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